Insights

Notes for the people who buy software.

Practical answers to the questions buyers ask us on calls: taking over a system, PDPA, AI, what a quote should say and how we charge. Written by the engineer who builds it.

A chart with a course plotted through one waypoint per article. 1291417112186 N DEP 01 TAKEOVER 02 PDPA ON LINE 03 FIXED QUOTES 04 FIRST AI TASK 05 HOW WE CHARGE 06 AI ON YOUR DATA FIG. 01 · COURSE PLOT

Sheet 01

Articles

  1. 05

    Start here

    31 Oct 2026 · 5 min read

    How working with us goes, and what you pay at each step

    From the free 30-minute call to life after launch: what costs nothing, when you start paying, where a fixed price comes from, how changes are charged, and what you pay once it's live.

  2. 06

    31 Oct 2026 · 4 min read

    Before an outside team connects AI to your company data: what to ask

    Ten questions for IT and the DPO before approving an AI project on internal data, from where the data goes and who can see what to switching it off and deleting it.

  3. 04

    30 Oct 2026 · 4 min read

    Where to start with AI: choosing a first task you can measure

    Seven questions that narrow your AI ideas to one first task you can measure, and how to write down today's numbers so there is a result to show at the end.

  4. 03

    25 Oct 2026 · 3 min read

    What a fixed-price software quote should say before you sign it

    Nine things a good fixed quote writes down, and five signs that today's cheapest price will be the most expensive one by the end.

  5. 02

    25 Oct 2026 · 3 min read

    A PDPA checklist for a LINE Official Account connected to your systems

    Ten things to check before you connect a LINE OA to membership, CRM or booking, from what LINE sends you to reporting a breach within 72 hours.

  6. 01

    25 Oct 2026 · 3 min read

    Your vendor is gone and the system has to keep running: the first 30 days

    A four-week order of work for taking over a system from a vendor you can no longer reach or no longer use. Access and backups first, and no rewrite by reflex.